PC World's March issue is out and it's a scathing indictment of the #1 computer seller in the market. HP/Compaq sells more PC's than just about anyone and yet they've scored (again) at the bottom of the reliability charts. The same can be said about their laptops as with their desktop models. It's a shame, really, and a reality that HP is on record as trying to change, but their efforts have been slow. Success, I suppose, has a down side.
Apple, Acer and....a surprise for some...eMachines have all scored at the top of their class. Apple, of course, has been doing this pretty consistently, but the other two are other than household names for the general consumer.
HP has a gigantic market presence with their PC's being sold into every market channel imaginable. eMachines, often equated with low end computing, has delivered the goods on buyer satisfaction, as has Acer. The Acre market has grown accordingly and is now available way beyond their traditional online sales. I guess sometimes the good guys DO win.
Are there others I'd recommend? Sure. Of course. I still like Lenovo for desktops and laptops and Toshiba still scores at the top of the laptop heap (as does...'gasp'...Apple).
It underscores my gut for many years...that HP, though leading in units sold is also leading in complaints registered, and unless and until they provide me with a test model that proves PC World AND Neighborhood Computer Services wrong I just can't recommend 'em to anyone that asks me. Wish I could...can't.
Neighborhood Computer Services Website
Markd@neighborhoodcomputerservices.net
Call : 503-530-6623
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